Word jij onze nieuwe Field Service Specialist?

Functie-omschrijving

As a Field Service Specialist you serve as the national and international on-site expert for Renson Indoor and Outdoor products. You  are responsible for technical support to Renson customers during on-site repairs, programming, maintenance and installations if required.

  • When going on-site, you are responsible for technical support during repairs and maintenance, you troubleshoot products and installations and deliver effective solutions which positively impact both the customer and Renson.
  • You facilitate various product trainings for customers and co-workers, including training during start-up of the product.
  • You ensure equipment is operational and free of defects.
  • You provide standard and emergency service and if required you provide technical support via the telephone.
  • You are responsible to complete paperwork such as: timesheets, expense reports, Field Service Reports and reports in our customer database.
  • You adhere to company’s given rules and regulations
  • You are in close contact with your peers from planning to guarantee that the work progress accurately follows the agenda.
  • You share your expertise by documenting relevant technical information in the Knowledge Base.
  • You are in close contact with the R&D department and other shareholders to share relevant information.
  • You maintain proficiency in all products and services that both the company and third parties offer.

Profiel

  • You have a bachelor’s technical degree or strong technical aptitude/experience
  • You have strong critical thinking and problem solving skills, able to make a sound judgment, and take initiative for improvement
  • You are able to perform assigned tasks related to this level of expertise with minimal supervision
  • You are able to travel to remote locations
  • You are able to work extended irregular work hours and easily adapt to modified schedules.
  • You have strong communication skills, both in English and German or French
  • You are able to work with mobile tools and applications

Aanbod

  • We offer you a challenging job where you can use and share your technical knowledge.
  • Permanent contract with an attractive salary package, adapted to your experience and potential.