Word jij onze nieuwe Field Service Specialist?
As a Field Service Specialist you serve as the national and international on-site expert for Renson Indoor and Outdoor products. You are responsible for technical support to Renson customers during on-site repairs, programming, maintenance and installations if required.
- When going on-site, you are responsible for technical support during repairs and maintenance, you troubleshoot products and installations and deliver effective solutions which positively impact both the customer and Renson.
- You facilitate various product trainings for customers and co-workers, including training during start-up of the product.
- You ensure equipment is operational and free of defects.
- You provide standard and emergency service and if required you provide technical support via the telephone.
- You are responsible to complete paperwork such as: timesheets, expense reports, Field Service Reports and reports in our customer database.
- You adhere to company’s given rules and regulations
- You are in close contact with your peers from planning to guarantee that the work progress accurately follows the agenda.
- You share your expertise by documenting relevant technical information in the Knowledge Base.
- You are in close contact with the R&D department and other shareholders to share relevant information.
- You maintain proficiency in all products and services that both the company and third parties offer.
- You have a bachelor’s technical degree or strong technical aptitude/experience
- You have strong critical thinking and problem solving skills, able to make a sound judgment, and take initiative for improvement
- You are able to perform assigned tasks related to this level of expertise with minimal supervision
- You are able to travel to remote locations
- You are able to work extended irregular work hours and easily adapt to modified schedules.
- You have strong communication skills, both in English and German or French
- You are able to work with mobile tools and applications
- We offer you a challenging job where you can use and share your technical knowledge.
- Permanent contract with an attractive salary package, adapted to your experience and potential.