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Your service request



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Order your service part here only if it is not available on the Renson online ordering platform E-reps.
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Are you a direct customer?

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As an indirect customer you need to request your service request through your dealer. When you fill in the e-mail address of your contact person at your dealer in the field provided, you can complete the form and it will be sent to your dealer. He then needs to contact Renson.
Have you sent a service request for this site in the past?

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Is there a safety risk?

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Site address
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Intervention details
Title

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Is there home automation on this site?

If home automation is present, make sure that the electrician is present on the day of the intervention
Intervention height: only ground level

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The customer is obliged to provide their own aerial working platform or scaffolding. In that case, the fields below concerning the aerial working platform do not have to be completed. If it is, this will be arranged by Renson and costs may be charged.
Do you want Renson to provide an aerial platform

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Checklist aerial working platform/scaffolding
Are there any obstacles between the aerial working platform/scaffolding unloading point and the site?

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Accessibility

Are there any obstacles around or above the worksite?

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Aerial working platform direction of ascent

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Reach aerial platform

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Is the terrain where the aerial working platform/scaffolding is used part of the public road?

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If so, has temporary demarcation of the public road been requested?

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What is the condition of the subsoil where the aerial working platform/scaffolding will stand/drive?


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What is the subsurface type?
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Terrain

Is ground load limitation necessary (are road plates required)?

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Special permits, certificates, public road blocks,.. needed

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The customer is obliged to provide the necessary permits and certificates personally
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Product group

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Defect type


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