FAQ - Veelgestelde vragen

Next to each question, you can click on a question mark. Here you will find more information about the question and possible answers.
You can also find the same information by clicking on 'Product info' on the right side of your screen. The information displayed is the one of the answer field you selected at that time.
There is a pencil next to every added order line. Click on this pencil and the added order line is loaded into the configurator on the left. Adjust where necessary and click on 'Change' at the bottom of the 'Configurator' tab.
There is a pencil next to every added order line. Click on this pencil and the added order line is loaded into the configurator on the left. Adjust where necessary and click on 'Add' at the bottom of the 'Configurator' tab.
Select the order lines you want to delete by clicking on the white square next to that order line and click on the bin at the top next.
If you want to delete all order lines, click on the white square next to 'Number' (all order lines are ticked) and then click on the bin.
If your company qualifies for promotional discounts, you are able to select a product group with the description 'Promotional actions' in the ‘Configurator’ tab. Click on this product group and answer all questions. Click on 'Add' and request a quote. After a few minutes, you will receive a quote with a quotation number. This quotation number is always in the same format: ##/######.
If your company is eligible to receive promo discounts, you must first register a promo code. You can read how to do this under 'How can I register a promo code?’.
Configure the products for which you want to request a quote and fill in the quote number (without ‘/’) you received when you registered the promo code at the bottom of each eligible product.
TIP: You can continue to use the original file in which you registered the promo code to also configure the products. Once you have registered the promo code and received the quotation, you can simply remove this order line from the 'Product overview'. Next, click on 'Modify product group' and select the correct product group of the product for which you want to request a quotation. Don't forget to fill in the quotation number of the registration for each product!
If your company is eligible to receive promo discounts, you must first register a promo code. You can read how to do this under 'How can I register a promo code?’.
Configure the products for which you want to place an order and fill in the quote number you received when you registered the promo code at the bottom of each eligible product.
TIP: You can continue to use the original file in which you registered the promo code to also configure the products. Once you have registered the promo code and received the quotation, you can simply remove this product from the list of added products. Next, click on 'Modify product group' and select the correct product group of the product for which you want to place an order. Don't forget to fill in the quotation number for each product!
There is a search field in the ‘Configurator’ tab, at the top of the product groups. Enter the name of your product here. e-REPS displays the search results. You will also find the product group in which this product is listed between brackets. It is possible that you get multiple results for certain products. By clicking on the product, you automatically go to the ‘Configurator’ tab of this file.
Note: you cannot group products from different product groups in 1 request. You have to create several files for this purpose.
You can obviously also click on the desired product group and search for your product by clicking on the answer list of the question 'Product'.
Click on the pencil next to the order line of which you want to replace the colour code. Click on the magnifying glass and click on the desired colour. Click 'Select' in the search table and click on 'Change article' at the bottom of the configuration to change it.
If you want to replace a certain colour code for all order lines that have this colour code, click on 'Replace all' in the search table and confirm. Order lines with a different colour code will not be changed.
Click on the pencil next to the order line of which you want to replace the fabric code. Click on the magnifying glass and click on the desired fabric. Click 'Select' in the search table and click on 'Change article' at the bottom of the configuration to change it.
If you want to replace a fabric code for all order lines that have this fabric code, click on 'Replace all' in the search table and confirm. Order lines with a different fabric code will not be changed.
If your configuration is not yet complete, but you want to save this draft, press the button 'Save concept' at the bottom of the configuration. With the 'Edit concept' button, you can retrieve this configuration and add additional content or edit it.
Note: every time you click on the 'Save concept' button, the previously saved concept will be overwritten.
If you are in a particular product group, you can select another product group by using the 'Modify product group' button. This is only possible as long as no order lines have been added to the 'Product overview'.
After selecting a product group, you can add all kinds of information related to the selected product group via the 'Notes' tab on the right side of the screen. To add a note, you must first press the 'Edit' button. You can later save your note with the 'Save' button. The information that you add here will be visible in all files where you work with this product group. All users that are linked to the same customer number can also access this content.
You can place a service order via the original file or via a new file in e-REPS.
Via the original file:
Please note that you can only place a service order in a file with the 'Closed' status. If you wish to place a service order for an order that has a different status, please contact a Renson employee.
 
  1. Find the original file via 'Overview'
  2. Via the 'Communication' tab, you can add a new 'Service request' message. This automatically registers a complaint. The status changes from 'Closed’ to 'InService'.
  3. Renson posts a new document in the 'Communication' tab of the type 'Warranty document'. This document contains the following information:
    • All warranty numbers
    • Product name
    • Dimensions - colour - side control
    • Article numbers of the parts
You will also receive this document in your mailbox. You can use the data in the warranty list when placing your order in 'Configurator'.
  1. In the 'Configurator' tab, you can configure the desired product. This can be done via 'By warranty number'. This warranty number can be found on the order confirmation, invoice or warranty document in the 'Communication' tab or in your mailbox. If you do not have a warranty number, you can select 'By measurements' and enter the order number under 'Warranty number'. In combination with the dimensions, we will search the warranty number for you. If you fill in the field 'Your reference' in the 'Configurator' tab, this will replace the reference of the original order. The service order is then given a different reference than the original order. If this field remains blank, the service order will receive the reference of the original order.
  2. Click on 'Place order'.
 
Via a new file:
  1. You start a new request, choose the desired product group and select the product 'Service'.
  2. In the 'Configurator' tab, you can configure the desired product. In e-REPS, you can order 'By warranty number'. This warranty number can be found on the order confirmation or invoice. If you do not have a warranty number, you can select 'By measurements' and enter the order number under 'Warranty number'. In combination with the dimensions, we will search the warranty number for you.
  3. Click on 'Place order'.
If you also want to register a complaint, you can add a 'Complaint' message  in the 'Communication' tab.